|
|
Warranties
Choose your product:
DuPont Corian® Warranty
General Residential Warranty Guidelines
The following 10 year limited warranty
applies to you, the owner of a permanent installation of Corian®, when
installed by a DuPont authorized fabricator/installer and purchased
after November 1, 2004 in the United States and Canada. DuPont, at its
option, will repair or replace, without charge, Corian® product if it
fails due to any manufacturing defect (as determined by an authorized
warranty service agent) during the first 10 years after initial
installation, except for damage caused by physical, chemical or other
abuse, damage from excessive heat, use in certain applications, or acts
of nature.
"Physical, chemical or other abuse" includes any use of the
installation that is unreasonable considering the normal and expected
uses of such installations in a residence, and includes, but is not
limited to, damage from vandalism, use of improper cleaning solutions,
leaving substances, such as bleach or drain cleaner on the product
without prompt cleaning, the dropping of heavy objects on the
countertop or in the sink, or product which has not been maintained in
accordance with the DuPont Care and Use Guide, which is available on
this website.
"Excessive heat" means exposure to heat of such a degree that white
marks, white rings or cracks appear on the product. Cracking around a
cooktop may appear by permitting cookware that is on or partially on a
heating element to overhang the countertop causing excessive heat on
the countertop or from using high temperatures for excessively lengthy
periods of time. Common sense should be exercised by using a
rubber-footed trivet when putting a hot object directly from a heat
source onto the product or when exposing the product to heat.
"Acts of nature" include, but are not limited to, exposure to the outdoors, weather effects and fire.
This warranty does not cover products made by other suppliers or
manufacturers, nor does it cover installations of Corian® which are not
performed by DuPont authorized fabricators/installers. The warranty
covers seam performance but not appearance. Silicone seams do not
constitute part of the Corian® installation and accordingly are not
covered by this warranty. Furthermore, this warranty does not cover any
damage to Corian® caused by or arising out of improperly installed,
used or maintained appliances (including garbage disposals) which are
either built into Corian® or placed or stored on Corian®.
Subject to the conditions below, this warranty is transferable to the
next purchaser of your home providing the new owner writes to DuPont to
register the installation under the new owner's name. If after, or
during installation, you decide that you do not like the color you
selected, replacement is not covered by this warranty.
This warranty is for countertops, vertical applications, backsplashes,
DuPont manufactured sinks and vanities, and does not include uses of
Corian® in applications such as, but not limited to, saunas, shower
pans, steam rooms or outdoor uses in, including by way of example only,
RVs, grill tops, outside counters and boats. In-carton products
purchased in retail outlets are not covered by this installed warranty
and should be returned to the retailer from whom you purchased such
product.
Repair or Replace
DuPont will repair any area of the installation that has a
manufacturing defect. If a repair is not possible, DuPont will replace
the defective area of the installation. DuPont will pay for the cost of
the product, labor involved in the removal and replacement of the
original installation of product only and for plumbing and electrical
disconnect and reconnect charges to the extent determined necessary by
DuPont or its warranty service agent. You will be responsible for any
other costs associated with or arising out of the repair or
replacement. Whether DuPont performs repair or replacement of your
installation, we will seek to obtain the best possible result, but
exact color match cannot be guaranteed. Should we elect to replace your
Corian® installation, your warranty will continue from the original
date of installation and not from the date of repair or replacement.
Specific Rights
DuPont's obligation to you is limited solely to repair or
replacement of the Corian® product purchased, including necessary
reasonable labor charges as noted above. No implied or expressed
warranty of merchantability or fitness for a particular purpose is
granted by this warranty except as expressly stated herein. Except as
provided herein, DuPont shall not be liable in either tort or contract
for any loss or direct, consequential or incidental damages arising out
of the use or inability to use Corian® . Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. You shall
reasonably cooperate with DuPont or its representatives in their
efforts to perform their obligations under these warranties.
To qualify for repair or replacement, the owner must provide the
original sales receipt or other documentation acceptable to DuPont
which demonstrates proof of purchase of the Corian® installation,
clearly showing both the date of purchase and that the installation was
performed by a DuPont authorized Corian® fabricator/installer.
The foregoing is the only warranty made by DuPont for Corian® solid
surface. No representative, dealer or any other person is authorized to
make or makes any warranty, representation or promise on behalf of
DuPont with respect to such products. No terms or conditions other than
those stated herein or provided by law, and no agreement or
understanding, oral or written, in any way purporting to modify this
warranty shall be binding upon DuPont unless made in writing and signed
by an authorized employee of DuPont.
This warranty gives the purchaser specific legal rights; other rights
may also be available which may vary from state to state or, in Canada,
from province to province.
For more information about this warranty, please contact DuPont™ Corian® directly by writing or calling :
DuPont Surfaces
Building 721, Maple Run
PO Box 80721
Wilmington , DE 19880.
Phone: 1-800-426-7426
* This warranty policy effective November 1, 2004.
Residential Ten-Year Limited Warranty for North America
DuPont warrants to you, the owner of the original installation of
Granite Certified by DuPont, that upon the following terms and
conditions, DuPont, at its option, will repair or replace, without
charge, your installation of Granite Certified by DuPont when installed
by a DuPont Authorized Granite Installer, provided that DuPont or its
warranty service agent determines that the product has failed due to
any defect in conversion or installation during the first ten (10)
years from the date of completion of installation of the Granite
Certified by DuPont. The warranty does not cover damage caused by
physical, chemical or other abuse, normal wear and tear or acts of
nature (such as, but not limited to, stains (except for the limited
stain warranty set out in section 5 below), scratches or chips).
General Residential Warranty Terms and Conditions
The following contains information applicable to this limited warranty:
- This warranty only applies to Granite Certified by DuPont. This
warranty does not cover granite provided by other suppliers or if
installed by installers who are not certified or authorized by DuPont.
- This warranty applies to installations of Granite Certified by
DuPont that have been permanently installed in residences for
countertop usage and that have not been moved from the original,
permanent installation. This warranty does not apply to other
installations of granite such as, but not limited to installations in
shower walls, boats or recreational vehicles or outdoor uses.
- This warranty applies to product purchased and installed after June
1st, 2005, for owner-occupied residences and to product purchased by a
tenant in a rental dwelling in the United States and Canada.
- To obtain service under this limited warranty, you must contact the
source from whom you purchased your Granite Certified by DuPont or
DuPont at the address shown at the end of this limited warranty. To
qualify for repair or replacement, you must provide the original sales
receipt or other documentation acceptable to DuPont that demonstrates
proof of purchase clearly showing both the date of purchase and the
date the installation was performed by a DuPont Authorized Granite
Installer. Your proof of purchase must identify your granite as
“Granite Certified by DuPont”. If you represent to us that your
installation is “Granite Certified by DuPont” and upon arrival at the
installation site, we determine that your installation is not “Granite
Certified by DuPont”, you will be liable for and charged the standard
warranty service trip charge and no repair or replacement will be
performed. You must permit DuPont or DuPont’s authorized agents to
inspect the installation of the product. You will reasonably cooperate
with DuPont in DuPont’s efforts to perform its obligations under this
warranty. All decisions about defects in the conversion or installation
shall be made by DuPont and communicated to you in a timely manner.
Whether DuPont performs repair or replacement of your installation, we
will seek to obtain the best possible result, but exact color match
cannot be guaranteed. Since Granite is created by nature, exact color
match to store samples at point of purchase cannot be guaranteed. If
after, or during installation, you decide that you do not like the
color you selected or the natural color variations and veining of your
installation, replacement is not covered by this warranty. This
warranty does not cover the natural characteristics of stone, which
include but are not limited to, color variations, water lines or
surface marks and blemishes.
- One (1) Year Stain Warranty: Although natural stone is porous and
may therefore result in staining, the DuPont warranty will cover food
and beverage related stains occurring only during the first three
hundred and sixty-five (365) days following the date of original
installation, provided, however, that all other stains, such as, but
not limited to silicone, automobile oils, paint and putty oils, will
not be covered under the warranty at any time. Please note that should
we be required to visit your installation for the purpose of repair or
replacement in connection with the repair or replacement related to a
stain, and it is determined that the stain is not a food and beverage
originating stain, then it shall not be covered by this warranty and
there will be no service performed. In this case, you will be liable
for, and be charged, the cost of the standard warranty service trip
charge in effect at that time.
- This warranty shall be null and void unless the products have been paid for in full.
- To qualify for coverage under this warranty, you should maintain
the countertop in accordance with the Granite Certified by DuPont Care
in Use Guide provided free of charge at the time of installation or
upon request by the DuPont Granite Authorized Installer or by DuPont.
- This warranty covers seam performance but not the appearance of the
seam. Seam failure due to settling or structural issues unrelated to
the countertop installation are not covered.
- This warranty does not cover use of products for "commercial" uses,
uses of products exposed to outside weather and climate conditions,
abnormal use or conditions, or abuse in any way. "Commercial use"
includes, but is not limited to, use in a store, office or other place
of business. "Abnormal use or conditions" includes, but is not limited
to, damage from mishandling or misuse, damage from excessive heat or
uneven exposure to weather conditions, physical or chemical abuse, and
damage from ordinary wear and tear or improper care and maintenance. .
Improper care of Granite Certified by DuPont may result in staining,
scratches or chips. It is recommended that Granite Certified by DuPont
is cared for according to the Care in Use Guide and countertop is
resealed at least once every year with the DuPont recommended sealer.
In addition, this warranty will not cover damage from vandalism, use of
improper cleaning solutions or the dropping of heavy objects on the
countertop.
- DuPont is not responsible for damage or injury caused in whole or
in part by acts of God, job site conditions, architectural and
engineering design, structural movement or settling, acts of vandalism,
or accidents.
- DuPont's obligation under this warranty is limited solely to the
repair or replacement including necessary labor charges needed to
repair or replace the product covered by this warranty. DuPont will
repair any area of the installation that is determined by DuPont or its
warranty service agent to be defective. DuPont will pay for the cost of
the product, labor involved in the removal and replacement of the
original installation of the product only and for plumbing and
electrical disconnect and reconnect charges to the extent determined
necessary by DuPont or its warranty service agent. You will be
responsible for any other costs associated with or arising out of the
repair or replacement. Should we elect to replace your Granite
installation, your warranty will continue from the original date of
installation and not from the date of repair or replacement.
- Except as provided in this limited warranty, DuPont shall not be
liable in either tort or contract for any loss of direct, consequential
or incidental damages arising out of the use or inability to use the
product in residential applications covered by this warranty. Some
states do not allow the exclusion or limitation of incidental damages,
so the above limitation or exclusion may not apply to you.
- DuPont makes no other warranty, representation or guarantee,
express or implied, with respect to its products, except as expressly
stated herein. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
- This warranty gives you specific legal rights, and you may also
have other rights which may vary from state to state or, in Canada,
from province to province.
This is the only warranty made by DuPont for Granite
Certified by DuPont. No one other than DuPont is authorized to make or
makes any warranty or promise with respect to Granite Certified by
DuPont. No terms or conditions other than those stated herein or
provided by law, and no agreement or understanding, oral or written, in
any way purporting to modify this warranty or any statement or
representation made by any third party, such as a retailer, shall be
binding upon DuPont unless made in writing and signed by an authorized
employee of DuPont.
To obtain service under this limited warranty, contact the source
from whom you purchased Granite Certified by DuPont. For more
information about this warranty, please contact DuPont directly by
writing or calling:
- DuPont Surfaces, Chestnut Run Plaza, P.O. Box 80721, Wilmington, DE 19880-0721
- Phone: 1-800-426-7426, press 0 to initiate claim.
- Website: www.granite.dupont.com
This warranty policy effective June 1, 2005.
DuPont
warrants to you, the owner of the original installation of DuPont™
Zodiaq® quartz surfaces in your residence, that upon the following
terms and conditions DuPont will, at its sole option, repair or
replace, without charge, your installation of DuPont Zodiaq® when
installed by a DuPont Authorized Zodiaq® Installer, provided that
DuPont or its authorized warranty service agent determines that the
product has failed due to any manufacturing defect or any defect in
conversion or installation that is covered by this limited warranty
during the first ten (10) years from the date of completion of installation of the Zodiaq®.
General Terms and Conditions
The following contains information applicable to this 10 year limited warranty:
- This warranty applies to DuPont™ Zodiaq® quartz surfaces only, and
does not apply to any other products, including engineered stone
products, manufactured or supplied by any other party, except by
DuPont.
- This warranty applies to installations of Zodiaq® quartz surfaces
that have been permanently installed in the interior of residences for
countertop usage and that have not been moved from the original,
permanent installation. This warranty does not apply to other
installations of Zodiaq® such as, but not limited to installations in
shower walls, boats or recreational vehicles, or outdoor uses. If
after, or during installation, you decide that you do not like the
color you selected, replacement is not covered by this warranty.
- This warranty applies to product purchased and installed after March 31, 2006, for owner-occupied residences.
- To obtain service under this limited warranty, you must contact the
source from whom you purchased DuPont™ Zodiaq®, or DuPont at the
address shown at the end of this limited warranty. To qualify for
repair or replacement, you must provide the original sales receipt or
other documentation acceptable to DuPont that demonstrates proof of
purchase clearly showing the date of purchase, the date the
installation was performed, and that such installation was performed by
a DuPont Authorized Zodiaq® Installer. Your proof of purchase must
identify your installation as DuPont™ Zodiaq®. If you represent to us
that your installation is DuPont™ Zodiaq® and upon arrival of our
warranty service agent at the installation site, we determine that your
installation is not DuPont™ Zodiaq®, you will be liable for and charged
the standard warranty service trip charge in effect at that time and no
repair or replacement will be performed. You must permit DuPont or
DuPont's authorized agents to inspect the installation of the product.
You will reasonably cooperate with DuPont in DuPont's efforts to
perform its obligations under this warranty. All decisions about
defects in manufacture, conversion or installation shall be made by
DuPont and communicated to you in a timely manner. Whether DuPont
performs repair or replacement of your installation, we will seek to
obtain the best possible result, but exact color match cannot be
guaranteed.
- This warranty shall be null and void unless the products and the installation have been paid for in full.
- What You Should Expect From the Appearance of Your DuPont™ Zodiaq®:
Color Variation Within an Installation: Since DuPont™ Zodiaq®
is made from natural quartz, variations in the color, size, shape and
pattern of distribution of the natural stone (quartz), and the tone of
the background, are inherent and unique characteristics to be expected
with this product. If the natural variation is visible in an
installation from a distance of 7 feet or greater with uniform lighting
(no spot lights or high intensity lighting) it will be considered to be
a material defect and covered by this warranty, but you must report it
within ninety (90) days of installation. If the color variation is not
visible from 7 feet or if it is not reported within ninety (90) days of
installation, it will be considered to be a normal variation and not
covered by this warranty.
Color Samples: Samples are only representative and are not an
exact replication of what will be installed in your home. Variations in
the color, gloss, finish, size, shape and pattern of distribution of
natural stone (quartz), and the tone of the background, are inherent
and unique characteristics to be expected with this product. This does
not affect the product performance in any manner. Your countertop will
not be replaced under this warranty due to these variations.
Blemishes: Some level of what could be referred to as spots
or blotches are inherent in the manufacturing process. Blemishes larger
than the size of a US twenty-five cent piece are covered under this
warranty. In the rare case where a foreign particle (such as a piece of
rubber, metal or wood) is found in the product, then it is covered by
this warranty.
Gloss: DuPont™ Zodiaq® measures an average of 42 gloss units
or greater, as measured at 60 degrees with a gloss meter. Perfect light
reflection would measure 100 and by contrast granite typically measures
70 to 85, so Zodiaq® should be expected to have less gloss than
granite. An installation with average gloss that measures 42 or more is
standard product and not covered by this warranty. Gloss levels can
generally be increased by cleaning the installation as identified in
this warranty document or on our website.
- This warranty is transferable within the 10-year period of warranty
only when the new owner writes to DuPont (see address at the end of
this limited warranty) to register the installation under the new
owner's name. The new owner may also refer to our website, shown below,
which details the proper maintenance of the product.
- This warranty applies to products that have been maintained
according to the DuPont™ Zodiaq® quartz surfaces Care in Use Guide
provided free of charge at the time of installation, upon request, from
the DuPont Authorized Zodiaq® Installer or from DuPont, or on our
website shown below.
- This warranty covers seam performance, not the appearance of the
seam which means that seams may be noticeable to the eye or may feel
unaligned by touch. Furthermore, placement of the seams is at the
discretion of the fabricator/installer, using color coordinated seam
adhesive. Seam failure due to settling or structural issues unrelated
to the countertop installation are not covered by this warranty.
- This warranty does not cover uses of products for "commercial"
uses, uses of products exposed to outside weather and climate
conditions, abnormal use or conditions, or abuse in any way.
"Commercial use" includes, but is not limited to, use in a store,
office or other place of business. "Abnormal use or conditions"
includes, but is not limited to, damage from mishandling or misuse,
damage from excessive heat or uneven exposure to weather conditions,
physical or chemical abuse, and damage from improper care and
maintenance. Improper care of DuPont™ Zodiaq® may result in staining
scratching, chips in the surface, cracking or seam separation.
Cracking or Seam Separation:Once installed the two primary
causes of cracking and seam separation are (i) shifting or movement of
the substrate, cabinets or foundation; and (ii) thermal shock, which
can occur when a hot pot, pan, dish or any other receptacle or object
is left on the countertop for more than a brief period. Trivets or hot
pads should always be used. The foregoing are not considered to be
material defects, but rather, subject to proper care and maintenance by
you.
Chips: Chips are caused by impact. The quartz and polyester
are bonded together using pressure and vacuum. Chips or any other
impact damage are not covered under this warranty.
Scratches: DuPont™ Zodiaq® is extremely scratch resistant,
however, it can be scratched when proper care is not used, and
accordingly, scratches in your Zodiaq® installation are not covered by
this warranty. Cutting boards should always be used as part of your
proper care and maintenance.
Staining: DuPont™ Zodiaq® is stain-resistant, but not stain
proof. Stains can usually be removed with chemical cleaners. Staining
is not covered by this warranty. You can view our stain cleaning
guidelines on our website shown at the end of this document or at the
phone number also shown at the end of this document.
- DuPont is not responsible for damage or injury caused in whole or
in part by acts of God, job site conditions, architectural and
engineering design, structural movement or settling, acts of vandalism,
or accidents.
- DuPont's obligation under this warranty is limited solely to the
repair or replacement of the DuPont™ Zodiaq® product covered by this
warranty, including necessary labor charges needed to repair, remove or
replace the product. DuPont will repair or replace any area of the
installation that is determined by DuPont or its warranty service agent
to be defective. To the extent required, DuPont will cover the cost of
the simple plumbing and electrical disconnect and reconnect charges to
the extent determined necessary by DuPont or its warranty service
agent. You will be responsible for any other costs associated with or
arising out of the repair or replacement, such as, but not limited to,
repairs to wall surfaces, paint, wall paper, tiles, and removal of
cabinets, storage bins and food garages or backsplashes to allow access
to the Zodiaq® product for repair or replacement, as well as costs
incurred to enable access to plumbing and electrical connections. Your
original warranty will continue for the duration of the original ten
year period and not from the date of any repair or installation.
- Except as provided in this limited warranty, DuPont shall not be
liable in either tort or contract for any loss of direct, consequential
or incidental damages arising out of the use or inability to use the
product in residential applications covered by this warranty. Some
states do not allow the exclusion or limitation of incidental damages,
so the above limitation or exclusion may not apply to you.
- DuPont makes no other warranty, representation or guarantee,
express or implied, with respect to its products, except as expressly
stated herein. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
- This warranty gives you specific legal rights, and you may also
have other rights which may vary from state to state or, in Canada,
from province to province.
This is the only warranty made by DuPont for Zodiaq® quartz
surfaces. No representative, dealer, sales person or any other person
is authorized to make or makes any warranty or promise on behalf of
DuPont with respect to Zodiaq® quartz surfaces. No terms or conditions
other than those stated herein or provided by law, and no agreement or
understanding, oral or written, in any way purporting to modify this
warranty shall be binding upon DuPont unless made in writing and signed
by an authorized employee of DuPont.
Registration
To register for the warranty, please have your DuPont Authorized Zodiaq® Installer fill out and return a registration form.
To obtain service under this limited warranty, contact the source
from whom you purchased DuPont Zodiaq®. For more information about this
warranty, please contact DuPont Zodiaq® directly by writing or calling:
- DuPont Zodiaq® Quartz Surfaces
Chestnut Run Plaza
P.O. Box 80721
Wilmington, DE 19880-0721
- Phone: 1-800-426-7426
- E-mail: zodiaq@usa.dupont.com
- Or go to: www.Zodiaq.com
|
